Frequently Asked Questions
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Frequently Asked Questions

How do I make a reservation?

Reservations can be made ONLINE HERE or by emailing birthdayparties@sharksice.com or calling 408-999-6764. Inquiries will be returned within 48 hours.

                   

Can I make changes to my party packages once I make a reservation?

Upon booking the deposit, $245 for the minimum of 10 kids is required. If you have additional kids or would like additional food that can be taken care of the week of the party with the Party Coordinator. If you would like to order food from our catering menu, that must be done by the Wednesday before party date.

$240 deposit is non-refundable. Parties can be rescheduled based on availability.

 

What is the rate for adults?

Adults can be handled a couple of different ways:

If they are not skating or eating there is no additional cost for them.

If you would like to provide food for the parents that is just the cost of the food.

If the parents would like to skate they can go to the front desk and pay for their own admission for $15.00/person or they can be added to your bill for $12.00/person.

 

Is the birthday child included in the price of the party?

The birthday child is included for free in the Hat Trick Package. The deposit for 10 guests is due at the time of booking does not include the birthday child.

 

Is there a minimum age for the children who are participating in the party?

We recommend that our guests are at least 3 years of age; however, there is no minimum age to participate in a birthday party. Please note that the smallest skate size for toddlers is 6. We recommend younger skaters to be accompianed by an adult.

 

Can I bring in additional decorations, snacks, beverages or gift bags?

If you would like to bring in additional decorations such as balloons, banners, etc. you are more than welcome to.

If you would like to bring in additional goodie bags to go along with our party favors you are more than welcome to. Small goodie bags or candies fit really well into the Zambonis included with the package.

No outside food or drink is allowed, except for a store-bought birthday cake or cupcakes with the purchase of a party package.

 

What is included in the party favors?

Zambonis: Cardboard cartons the party guests fold up to take home with them. Additional goodie bags or candy fit really nicely into them.

2 for 1 coupon: for guests to use on their next visit to Sharks Ice.

What is the agenda for my party?

You can find an agenda for the party by CLICKING HERE

 

What is a Party Captain?

A Party Captain is the party host for the session. Party Captains give lessons on the ice for the kids, free skate with the guests throughout the party, serve food and cake in party room, and help clean up throughout the party.

 

What deposit is required at the time of booking?

Upon booking the deposit for the minimum of 10 guests, $245, is required.

 

What is the cancellation policy?

There are no cancellations or refunds for birthday parties. However, once booking you are welcome to reschedule pending availability.

 

Is there a waiver that needs to be signed?

The party guests do not have to sign a waiver. All guests will be required to wear stickers for admittance onto the ice.

 

Is gratuity included for the Party Captains that assist my party?

Gratuity is not included but is based on your experience and enjoyment of the party. Any gratuity amount is sincerely appreciated.

 

 

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